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FAQ

Common questions and answers
When will my box be delivered?


If you sign up during the first three weeks of any month, we will ship your first box box during the last week of the month. Please allow 2-4 business days for shipping.


If you sign up during the last week of any month, your first subscription box will be shipped to you during the last week of the following month.


When will my subscription be renewed?


For monthly subscribers, billing takes place on the 31st of every month. If you subscribe for a 1, 3 or 6 month term, billing will take place on the 31st of the following month once your term is up. To be notified before you are rebilled, simply select the "notify me before I am billed" option at checkout.


What is your return and exchange policy?


Due to the intimate nature of underwear, all items are final sale. What we can do is change your preferences at any time, so that going forward we ensure you only receive the products that are right for you.


What currency to do you charge in?


All prices are listed in USD.


Where do you ship?


Currently we only ship to the USA.


What is the difference between monthly, 1-month, 3-month and 6-month subscriptions?


With all of our subscriptions you will receive a pair of underwear month. In the case of the longer subscriptions you are paying up front for a longer duration and as a result receive bigger savings.


What do you mean by leak proof liner?


We have created patented built in technology that is leak proof, absorbent, moisture wicking, quick dry and de-odorizing. Think of it like a built in panty liner. You can wash and wear it exactly like regular underwear, but it can absorb up to 3 tsp of moisture (the equivalent of 2 regular absorbency tampons). It is great for back up protection during your period, or for light leaks.


Are your products sold in stores?


Yes! Our products are sold in about 500 retail locations across North America. For a list of our stores, please click here